A client's demand for a maintenance intervention

List of regions grouped to facilitate the equipment maintenance activity

Client marking option. Constant. The constant's values can be set in the administration section

Client marking option. Constant. The constant's values can be defined in the administration section

Email automatocally sent to groups of clients

Information used in the system in predefined forms. Examples of constants: the complany's contact information, the default formulas in documents, the information marking options. Depending on its type, a constant can have one or more values

Maintenance intervention, at the client's location. It usually follows an alert. It can be associated to a maintenance contract. It can include a list of scanned documents and details about the equipments and services

Marking option for an event. It represents a date in the future when the event should become current

Option that allows you to block a certain product, in a client's account

List of equipments of the same client, grouped by type and location, to facilitate the maintenance activity

Attribute that defines the current state of an operation with several phases (order, reservation, alert, intervention, etc.)

List of regions grouped to facilitate the equipment maintenance activity

SOLIS user

Parameter used to define the products selling price. Can be edited in the administration section

Generic term that reffers to all types of interactions with the client. Can be defined through the TYPE_VISIT constant, which can receive various values in the administration section

Internal document, based on which the system allows deliveries and generates invoices. It connects the commercial and financial departments